Terms of Service – Cocoa Chip Cookies

Cocoa Chip Cookies | Effective July 20, 2026

These Terms of Service (the “Terms”) govern your access to and use of https://cocoachip.com (the “Site”) and any products, features, content, or services made available through the Site (collectively, the “Services”). The Site and Services are operated by Cocoa Chip Cookies, a home-based bakery located in Houston, Texas (“Cocoa Chip,” “we,” “us,” or “our”).

Please read these Terms carefully. By visiting the Site, creating an account, subscribing to our communications, placing an order, or otherwise using the Services, you agree to be bound by these Terms and by the policies incorporated into them, including our Privacy Policy and Refund & Return Policy. If you do not agree, do not use the Site or Services.

1. ELIGIBILITY AND ACCEPTANCE

You must be at least 18 years old or the age of legal majority in your place of residence to place an order. If you allow a minor to use the Site, you are responsible for the minor’s activity and for ensuring compliance with these Terms. By using the Services, you represent that you have the legal capacity to enter into a binding agreement and that the information you provide is accurate and complete.

We may update these Terms from time to time. The updated version will be posted on this page with a revised effective date. Changes apply prospectively unless otherwise stated or required by law. Your continued use of the Services after an updated version becomes effective constitutes acceptance of the revised Terms.

2. ONLINE STORE AND PERMITTED USE

We grant you a limited, revocable, non-exclusive, non-transferable right to access and use the Site for personal, lawful, non-commercial purposes and to purchase products for personal use or gifting. You may not use the Site or our products for an illegal or unauthorized purpose or in a manner that violates applicable federal, state, or local law.

You may not:

copy, reproduce, distribute, sell, resell, exploit, or create derivative works from any part of the Site or Services without our prior written permission;
use bots, scrapers, spiders, data-mining tools, or other automated means to access, extract, monitor, or copy Site content;
interfere with the Site’s operation or security, attempt unauthorized access, or introduce viruses, malware, or other harmful code;
use false information, impersonate another person, conduct fraudulent transactions, or interfere with another customer’s use of the Services;
collect or track another person’s personal information without authorization; or
use the Site, our content, or our products in a way that infringes intellectual property, privacy, publicity, or other rights.

We may suspend or terminate access to the Services, cancel affected orders, or take other reasonable action if we believe these Terms have been violated or the Site is being misused.

3. PRODUCTS AND AVAILABILITY

Cocoa Chip Cookies offers handmade baked goods prepared in small batches. Because our products are handcrafted, reasonable variations in size, shape, color, decoration, texture, filling distribution, and appearance may occur. Product photographs are illustrative; screen settings, lighting, seasonal ingredients, and the handmade process may cause the delivered product to differ slightly from images shown on the Site. These ordinary variations are not defects.

Products, flavors, packaging, quantities, and availability may change without notice. Some products may be seasonal, offered in limited quantities, or available only during specific ordering periods. Placing an item in a cart does not reserve it. We may limit quantities per customer, household, payment method, billing address, or shipping address and may discontinue a product at any time.

We make reasonable efforts to keep product descriptions, pricing, availability, and other information accurate. If information is incorrect or incomplete, we may correct it and, where appropriate, contact you, cancel an affected order, or issue a refund. No offer is valid where prohibited by law.

4. FOOD ALLERGIES, INGREDIENTS, AND DIETARY INFORMATION

Our products are prepared in a home-based bakery environment that handles common allergens, including milk, eggs, wheat, soy, peanuts, tree nuts, and sesame. Cross-contact may occur. Our products are not produced in an allergen-free facility and are not suitable for anyone who requires an allergen-free product or must avoid cross-contact.

Ingredient and allergen information is provided to help customers make informed choices, but recipes, suppliers, and ingredient formulations may change. The allergen list may also be updated when our ingredients or suppliers change. You are responsible for reviewing the product description and allergen notice before ordering, consuming, serving, or gifting a product. If you or the intended recipient has a food allergy, intolerance, medical condition, dietary restriction, or uncertainty about an ingredient, contact us at hello@cocoachip.com before purchasing and do not consume the product unless you determine that it is appropriate.

We do not provide medical or nutritional advice. Statements about ingredients, flavors, or dietary characteristics are general product information and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

5. ORDERS AND ORDER ACCEPTANCE

Your submission of an order is an offer to purchase the selected products under these Terms. An automated order confirmation acknowledges that we received your request; it does not necessarily mean that we have accepted the order. Acceptance occurs when we begin preparing the order, send a shipping confirmation, or otherwise expressly confirm acceptance.

You are responsible for checking all order details before submitting payment, including products, quantities, flavors, requested dates, recipient information, billing information, shipping address, apartment or unit number, and email address. Because our products are made or scheduled for preparation promptly, requests to change or cancel an order are not guaranteed. Any approved cancellation or change is subject to our Refund & Return Policy.

We reserve the right to refuse, limit, or cancel an order for legitimate reasons, including product unavailability, suspected fraud, payment problems, pricing or description errors, delivery limitations, misuse of promotions, resale activity, or violation of these Terms. If we cancel an order after payment has been captured, we will refund the amount charged for the canceled portion to the original payment method, subject to payment-processor timing.

6. PRICES, TAXES, AND PAYMENT

All prices are displayed in U.S. dollars unless otherwise stated. Prices, promotions, product offerings, and shipping charges may change without notice. The price charged is the price displayed at checkout when you submit the order, subject to correction of obvious errors. Applicable sales tax, shipping charges, and other amounts will be shown at checkout when required.

Payments are processed through WooPayments and may be completed using available methods such as eligible credit or debit cards, Apple Pay, or Google Pay. Payment-method availability may depend on your device, browser, location, and the payment provider. By submitting payment information, you represent that you are authorized to use the selected method and authorize us and our payment providers to charge the full amount shown at checkout.

We do not guarantee that a payment method will always be available. A payment may be declined, delayed, reviewed, or reversed by the card issuer, bank, wallet provider, or payment processor. We are not responsible for fees charged by your financial institution, including overdraft, currency-conversion, or insufficient-funds fees.

7. SHIPPING, DELIVERY, AND RISK OF LOSS

We ship eligible orders to addresses within the United States that are supported by our carriers and checkout system. Available destinations, shipping methods, charges, estimated dispatch dates, and estimated transit times may vary by order and will be displayed or communicated when available. We do not guarantee delivery on a particular date unless we expressly agree in writing.

Processing and transit estimates are not guarantees. Delays may result from weather, natural disasters, carrier disruptions, high order volume, holidays, address problems, government action, or other circumstances beyond our reasonable control. We will use reasonable efforts to prepare and tender orders to the carrier according to the applicable schedule, but we are not responsible for carrier delays after tender.

You must provide a complete and deliverable address and ensure that someone can receive or promptly retrieve the package when appropriate. We are not responsible for delays, loss, spoilage, theft, or non-delivery caused by incorrect or incomplete information supplied by you, refusal of delivery, failure to retrieve a package, lack of access to the delivery location, or conditions at the destination after delivery.

Title and risk of loss pass to you when the order is delivered to the address provided, except to the extent applicable law requires otherwise. Carrier tracking marked “delivered” may be treated as evidence of delivery. If a package appears lost, damaged, misdelivered, or materially delayed, contact us promptly at hello@cocoachip.com with the order number, photographs when applicable, and any relevant carrier information so we can review the matter under our Refund & Return Policy.

8. PERISHABLE GOODS, STORAGE, AND CARE

Our cookies are perishable food products. Freshness, texture, and quality depend on transit conditions and proper handling after delivery. Follow the storage, freshness, reheating, freezing, and consumption guidance provided on the Site, packaging, or product materials. Unless a product states otherwise, sealed packaging helps preserve freshness but does not make the product shelf-stable indefinitely.

After delivery, you are responsible for promptly inspecting, storing, and handling the products appropriately. Do not consume a product that appears unsafe, tampered with, contaminated, or spoiled. Contact us promptly if you have a concern. Cocoa Chip is not responsible for deterioration caused by delayed retrieval, improper storage, exposure to heat or weather, mishandling, or consumption after the recommended freshness period.

9. REFUNDS, RETURNS, REPLACEMENTS, AND ORDER CONCERNS

Because our products are perishable and made for consumption, they generally cannot be returned or exchanged. Eligibility for a refund, replacement, store credit, cancellation, or other remedy is governed by our Refund & Return Policy, which is incorporated into these Terms by reference.

If there is a problem with an order, contact hello@cocoachip.com within the time stated in the Refund & Return Policy. Include your order number, a clear description of the issue, and photographs of the product and packaging when relevant. We may request additional information reasonably necessary to evaluate the claim. Nothing in these Terms limits any non-waivable rights or remedies available under applicable law.

10. PROMOTIONS, DISCOUNTS, AND NEWSLETTER

Promotional offers, discount codes, free-shipping offers, giveaways, and other incentives are subject to the terms presented with the offer. Unless otherwise stated, promotions are limited to one per customer and order, cannot be combined, have no cash value, are not transferable or redeemable for prior purchases, and may exclude taxes, shipping, limited releases, or specified products. We may modify, suspend, or end a promotion as permitted by law and may cancel orders involving misuse, duplication, technical error, or fraud.

If you subscribe to receive marketing emails, you may receive a 10% discount on your first eligible order, subject to the terms communicated with the offer. You may opt out of marketing emails at any time by following the unsubscribe instructions included in the message or by contacting us at hello@cocoachip.com. Unsubscribing from marketing does not prevent us from sending transactional or service-related communications about an order, account, policy update, or customer-service request. Our handling of subscriber information is described in our Privacy Policy.

11. ACCOUNTS AND CUSTOMER INFORMATION

If account functionality is available, you are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us promptly if you suspect unauthorized access. We may require reasonable verification before discussing or changing an order or account.

You agree to provide current, complete, and accurate purchase, billing, shipping, and contact information and to update it when necessary. We are not responsible for consequences caused by inaccurate, outdated, or unauthorized information that you provide.

12. INTELLECTUAL PROPERTY

The Site and its content—including the Cocoa Chip Cookies name and branding, logos, product names and descriptions, text, photographs, graphics, illustrations, page design, videos, recipes to the extent protectable, and other materials—are owned by or licensed to Cocoa Chip and are protected by applicable intellectual-property laws. All rights not expressly granted are reserved.

You may view the Site and print or save a reasonable number of pages solely for personal, non-commercial use. You may not reproduce, modify, publish, distribute, display, transmit, license, sell, commercially exploit, remove proprietary notices from, or create derivative works from Site content without our prior written permission. References to third-party names, marks, products, or services belong to their respective owners and do not imply sponsorship or endorsement unless expressly stated.

13. FEEDBACK AND USER SUBMISSIONS

If you voluntarily send us feedback, suggestions, ideas, photographs, reviews, testimonials, or other content (“Submissions”), you represent that you have the right to provide it and that it does not violate any law or third-party right. You remain responsible for your Submissions.

Unless we separately agree otherwise in writing, you grant Cocoa Chip a non-exclusive, worldwide, royalty-free, transferable, sublicensable license to use, reproduce, modify, publish, translate, distribute, and display your Submissions for operating, improving, and promoting our business and Services. This license does not apply to personal information except as permitted by our Privacy Policy. We may remove or decline to use any Submission and are not obligated to compensate you or keep unsolicited ideas confidential.

14. THIRD-PARTY SERVICES AND LINKS

The Site may use or link to services operated by third parties, such as payment processors, digital wallets, shipping carriers, social media platforms, analytics providers, or external websites. Third-party services are governed by their own terms and privacy practices. We do not control and are not responsible for their availability, security, content, policies, or conduct. A link or integration does not necessarily imply endorsement. Your use of third-party services is at your own risk, subject to applicable law.

15. PRIVACY

Our collection, use, disclosure, and protection of personal information is described in our Privacy Policy. By using the Services, you acknowledge that you have reviewed that policy. The Privacy Policy is incorporated into these Terms by reference.

16. SITE AVAILABILITY, ERRORS, AND CHANGES

We may modify, suspend, withdraw, or discontinue any part of the Site or Services, temporarily or permanently, as permitted by law. We do not guarantee that the Site will be uninterrupted, timely, secure, or error-free. Maintenance, technical issues, third-party failures, or events beyond our control may affect availability.

The Site may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, ingredients, pricing, promotions, shipping charges, transit estimates, or availability. We may correct or update information and may cancel or adjust affected orders where reasonably necessary. If a correction materially affects an accepted order, we will provide any notice or remedy required by law.

17. DISCLAIMERS

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SITE AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” COCOA CHIP DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, EXCEPT FOR WARRANTIES THAT CANNOT LAWFULLY BE DISCLAIMED.

WE DO NOT WARRANT THAT THE SITE OR SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE; THAT DEFECTS WILL BE CORRECTED; OR THAT INFORMATION OR RESULTS OBTAINED THROUGH THE SITE WILL ALWAYS BE ACCURATE, COMPLETE, OR RELIABLE. PRODUCT-SPECIFIC REPRESENTATIONS EXPRESSLY MADE BY US AND RIGHTS THAT CANNOT BE WAIVED UNDER APPLICABLE LAW ARE NOT EXCLUDED.

18. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, COCOA CHIP AND ITS OWNERS, PERSONNEL, CONTRACTORS, SERVICE PROVIDERS, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, LOSS OF GOODWILL, OR REPLACEMENT COSTS, ARISING FROM OR RELATED TO THE SITE, SERVICES, PRODUCTS, THESE TERMS, OR YOUR INABILITY TO USE THE SITE, REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF ADVISED THAT SUCH DAMAGES MAY OCCUR.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY FOR A CLAIM ARISING FROM OR RELATED TO A PRODUCT, ORDER, OR THE SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID TO COCOA CHIP FOR THE PRODUCT OR ORDER GIVING RISE TO THE CLAIM. THESE LIMITATIONS DO NOT APPLY TO LIABILITY THAT CANNOT BE LIMITED OR EXCLUDED UNDER APPLICABLE LAW, INCLUDING WHERE APPLICABLE LIABILITY FOR FRAUD, WILLFUL MISCONDUCT, OR PERSONAL INJURY CAUSED BY GROSS NEGLIGENCE.

Some jurisdictions do not allow certain warranty exclusions or limitations of liability. In those jurisdictions, the exclusions and limitations above apply only to the fullest extent permitted by law.

19. INDEMNIFICATION

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless Cocoa Chip and its owners, personnel, contractors, service providers, and agents from third-party claims, liabilities, damages, judgments, losses, costs, and reasonable attorneys’ fees arising from your unlawful misuse of the Site or Services, your material breach of these Terms, your Submissions, or your violation of another person’s rights. This obligation does not require you to indemnify any party for that party’s own negligence or misconduct where prohibited by law.

20. GOVERNING LAW AND DISPUTE VENUE

These Terms and any dispute arising from or relating to them, the Site, the Services, or a purchase from Cocoa Chip are governed by the laws of the State of Texas, without regard to conflict-of-law principles, and by applicable federal law.

Before filing a formal claim, you and Cocoa Chip agree to make a good-faith effort to resolve the issue informally. You may begin this process by emailing hello@cocoachip.com with your name, order number if applicable, a description of the dispute, and the requested resolution. If the dispute is not resolved informally, and unless applicable law gives you the right to proceed elsewhere, the parties consent to the exclusive jurisdiction of the state and federal courts located in Harris County, Texas.

Nothing in this section prevents either party from seeking relief in an appropriate small claims court or requesting temporary or injunctive relief when necessary to protect intellectual property, confidential information, or system security. Nothing in these Terms waives any rights that cannot lawfully be waived.

21. TERMINATION

These Terms remain effective while you use the Services. You may stop using the Services at any time. We may restrict or terminate your access if you materially violate these Terms, misuse the Site, engage in suspected fraud, or create risk or potential legal exposure for Cocoa Chip or others. Provisions that by their nature should survive termination—including payment obligations, intellectual-property provisions, disclaimers, limitations of liability, indemnification, and dispute provisions—will survive.

22. GENERAL TERMS

Entire Agreement. These Terms, together with our Privacy Policy, Refund & Return Policy, and any additional terms presented for a specific offer or feature, constitute the entire agreement between you and Cocoa Chip regarding the Services and supersede prior or contemporaneous communications on the same subject.

Severability. If any provision is found unlawful, invalid, or unenforceable, it will be enforced to the greatest extent permitted and the remaining provisions will remain in effect.

No Waiver. Our failure to enforce a provision is not a waiver of that provision or any other right.

Assignment. You may not assign or transfer your rights or obligations under these Terms without our written consent. We may assign these Terms in connection with a merger, sale, reorganization, financing, or transfer of all or part of our business, subject to applicable law.

No Third-Party Beneficiaries. Except as expressly stated, these Terms do not create rights for any person other than you and Cocoa Chip.

Electronic Communications. You consent to receive agreements, notices, disclosures, order information, and other communications electronically. Electronic communications satisfy any legal requirement that communications be in writing, to the extent permitted by law.

Headings. Section headings are for convenience only and do not affect interpretation.

23. CONTACT US

Questions about these Terms, an order, or the Services may be sent to:

Cocoa Chip Cookies
Houston, Texas, USA
Email: hello@cocoachip.com
Website: https://cocoachip.com

For privacy-related requests, please follow the instructions in our Privacy Policy. We do not publish a residential business address on the Site; where a mailing address is legally required for a specific matter, we will provide appropriate instructions upon verified request.