Privacy Policy

Cocoa Chip Cookies  |  Last updated: July 20, 2026

At Cocoa Chip, your privacy is important to us. We are committed to protecting your personal information and being transparent about how we collect, use, store, and safeguard it whenever you visit our website, place an order, contact us, or otherwise interact with our business. This Privacy Policy explains our privacy practices and the choices available to you regarding your personal information.

This Privacy Policy applies to the website located at https://cocoachip.com (the “Website”) and any services, communications, purchases, or interactions related to Cocoa Chip. By accessing or using the Website, you acknowledge that you have read and understood this Privacy Policy. Where required by applicable law, we will request your consent before collecting or processing your information for a specific purpose.

Cocoa Chip is a home-based bakery located in Houston, Texas, specializing in handcrafted cookies that are baked to order and shipped within the United States. We collect only the information reasonably necessary to process orders, provide customer support, improve our Website, comply with legal obligations, and operate our business.

1. INFORMATION WE COLLECT

Information You Provide

When you place an order, contact us, subscribe to receive a first-order discount, or otherwise communicate with Cocoa Chip, we may collect your name, email address, billing address, shipping address, telephone number (if provided), order details, and any message you voluntarily submit.

Payment Information

Payments are processed securely through our third-party payment provider (WooPayments). Cocoa Chip does not store complete credit or debit card numbers or card security codes. We may receive limited transaction details such as payment status, payment method, and billing name for accounting and customer service purposes.

Website Usage

Like most websites, we automatically receive certain technical information such as your IP address, browser type, operating system, pages visited, shopping cart activity, approximate location derived from your IP address, and similar information needed to maintain the security and functionality of our Website.

Customer Communications

If you email us or contact us through our Website, we may retain your correspondence to respond to your request, improve our customer service, resolve disputes, or maintain business records where appropriate.

First-Order Discount

If you voluntarily subscribe to receive our welcome discount, we will collect your email address for the purpose of delivering your discount code and, where permitted by law, occasional promotional communications. You may opt out at any time by following the unsubscribe instructions included in our emails or by contacting us at hello@cocoachip.com.

2. HOW WE USE YOUR INFORMATION

We use the information we collect to process and fulfill orders, communicate about purchases and deliveries, respond to customer inquiries, provide requested support, improve our Website and customer experience, detect fraudulent or unauthorized activity, comply with applicable legal obligations, maintain business records, and, where you have chosen to subscribe, send your first-order discount and occasional promotional communications.

3. COOKIES AND SIMILAR TECHNOLOGIES

Cocoa Chip uses cookies and similar technologies to ensure that our Website functions properly, maintain your shopping cart, improve performance, enhance security, and better understand how visitors use our Website. Cookies are small text files stored on your device that help websites recognize your browser during future visits.

We may use strictly necessary cookies required for checkout and Website functionality, as well as functional cookies that remember your preferences. If analytics or advertising tools are implemented in the future, this Privacy Policy will be updated to describe those technologies and any choices available to you.

Most web browsers allow you to manage, block, or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Website, including your ability to complete purchases.

4. HOW WE SHARE PERSONAL INFORMATION

Cocoa Chip does not sell your personal information for monetary compensation. We only share personal information when it is reasonably necessary to operate our business, fulfill your order, comply with the law, or protect our legal rights.

Payment Processing

Payment information is securely processed by our third-party payment provider (WooPayments). We receive only the information necessary to confirm and manage your transaction.

Shipping

We share your name, shipping address, email address, telephone number (when provided), and order details with USPS as necessary to prepare, ship, and track your order.

Technology Providers

Our Website is built on WordPress and WooCommerce and hosted by Hostinger. Certain trusted service providers may process limited information as necessary to host, secure, maintain, or support the Website.

Legal Requirements

We may disclose personal information if required to comply with applicable law, court orders, legal process, or government requests, or when necessary to protect Cocoa Chip, our customers, or others against fraud, misuse, or security threats.

Business Transfers

If Cocoa Chip is ever sold, merged, or reorganized, customer information may be transferred as part of that transaction, subject to applicable privacy laws.

5. DATA RETENTION

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy. This includes completing orders, providing customer service, maintaining accounting and tax records, resolving payment disputes or chargebacks, complying with legal obligations, and protecting our business from fraud or misuse.

When personal information is no longer required, we will securely delete, anonymize, or otherwise dispose of it in accordance with applicable legal and operational requirements.

6. DATA SECURITY

We take reasonable administrative, technical, and organizational measures to protect the personal information we collect. These measures include secure website hosting, encrypted connections (SSL), restricted access where appropriate, software updates, backups, and the use of trusted third-party payment processors.

Although we work to safeguard your information, no method of transmitting or storing data over the internet can be guaranteed to be completely secure. For that reason, while we strive to protect your information using commercially reasonable practices, we cannot guarantee absolute security.

7. YOUR PRIVACY RIGHTS

Depending on your state of residence and applicable law, you may have certain rights regarding your personal information. These rights may include the ability to request access to the personal information we maintain about you, request correction of inaccurate information, request deletion of certain personal information, or request a copy of information you have provided to us.

To exercise any applicable privacy rights, please contact us at hello@cocoachip.com. We may request additional information to verify your identity before responding to your request.

Certain information may be retained where required by law or where necessary to complete transactions, maintain accounting records, prevent fraud, resolve disputes, or enforce our legal rights.

8. CALIFORNIA PRIVACY RIGHTS

If Cocoa Chip becomes subject to the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), California residents may have additional rights regarding their personal information.

Where applicable, California residents may request access to the categories and specific pieces of personal information collected, request correction or deletion of eligible information, and exercise any applicable rights to opt out of activities that California law defines as the sale or sharing of personal information.

Cocoa Chip does not sell personal information for monetary compensation. If our privacy practices change in the future—for example, through the implementation of advertising technologies—this Privacy Policy will be updated accordingly.

9. MARKETING COMMUNICATIONS

If you voluntarily subscribe through our Website to receive a first-order discount or future promotional communications, we may send you emails related to Cocoa Chip products, seasonal releases, or special offers.

You may opt out of promotional emails at any time by following the unsubscribe instructions included in our emails or by contacting us directly at hello@cocoachip.com.

Even if you opt out of promotional emails, we may continue sending non-promotional communications necessary to complete your orders, respond to inquiries, provide shipping updates, or communicate important information about your purchases.

10. CHILDREN’S PRIVACY

Our Website is intended for a general audience and is not directed toward children under the age of 13. We do not knowingly collect personal information online from children under 13 without legally required parental consent. If you believe a child has provided personal information to Cocoa Chip, please contact us and we will take appropriate steps to remove the information where required.

11. THIRD-PARTY LINKS

Our Website may contain links to third-party websites or services for your convenience. Cocoa Chip is not responsible for the privacy practices, content, or security of websites that we do not own or control. We encourage you to review the privacy policies of those third parties before providing personal information.

12. DO NOT TRACK SIGNALS

Some web browsers offer a ‘Do Not Track’ (DNT) feature. Because there is currently no universally accepted standard governing how websites should respond to these signals, Cocoa Chip does not respond to traditional Do Not Track requests. If future laws require us to recognize specific browser privacy signals, we will update this Privacy Policy accordingly.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business, our Website, our service providers, or applicable laws. When we make changes, we will post the revised Privacy Policy on this page and update the ‘Last Updated’ date. We encourage you to review this page periodically so you remain informed about how we protect your personal information.

14. FOOD SAFETY COMMUNICATIONS

If Cocoa Chip Cookies needs to communicate important information regarding product quality, food safety, allergens, or a product recall, we may contact customers using the information associated with their order, even if they have opted out of promotional communications.

15. CONTACT US

If you have any questions about this Privacy Policy or how Cocoa Chip handles your personal information, please contact us using the information below:

Cocoa Chip Cookies
Houston, Texas, USA
Email: hello@cocoachip.com
Website: https://cocoachip.com